Accessibility at Copetown Woods

Everyone should be able to enjoy their time here.

Copetown Woods is committed to providing an accessible and welcoming experience for our guests, employees and visitors. We work to identify, prevent and remove barriers wherever we reasonably can and to meet our obligations under Ontario’s accessibility legislation.

Plan your visit

Visiting Copetown Woods

If you have an accessibility need or would like to discuss accommodations before your visit, please get in touch. We’ll do our best to help make your experience at Copetown Woods comfortable and accessible.

Our commitments

Accessibility in practice.

Accessible information

Information and communication supports can be provided in accessible formats upon request, at no additional cost.

Service animals & support persons

Guests using service animals or accompanied by support persons are welcome in accordance with applicable Ontario accessibility requirements.

Accessible spaces

We work to maintain accessible public areas and consider accessibility when building, renovating or making significant changes to spaces used by our guests.

Employment

Copetown Woods supports accessible employment practices and provides accommodations throughout recruitment and employment when requested.

Customer service

Our team is committed to providing service that respects the dignity and independence of people with disabilities and to communicating in ways that take individual accessibility needs into account.

Our accessibility plan

Accessibility Multi-Year Plan 2023–2027

Copetown Woods maintains a multi-year accessibility plan outlining the steps we take to identify and remove barriers and meet applicable accessibility requirements.

View the full accessibility plan

Commitment

Copetown Woods Golf Club is committed to equal access and participation for people with disabilities. We work to provide services in ways that respect dignity and independence, support integration and equal opportunity, and address accessibility needs in a timely manner.

Training

Employees, volunteers and others who provide goods, services or facilities on our behalf receive training on Ontario accessibility requirements and the Human Rights Code as it relates to people with disabilities. Training is appropriate to each person’s responsibilities and is updated when our policies change.

Information and communications

We work to make public information and feedback processes accessible. When requested, we consult with the person making the request to provide accessible formats or communication supports that meet their needs, at no additional cost.

Employment

We support fair and accessible employment practices. Accommodations are available on request during recruitment, assessment, hiring and employment. Employees are informed about available supports and may receive an individual accommodation plan when needed.

Return to work

We maintain a documented return-to-work process for employees who have been absent due to a disability and need disability-related accommodations to return. Individual accommodation plans are included where appropriate.

Public spaces

We consider Ontario’s accessibility standards when building or making major changes to public spaces, including public eating areas, paths of travel, parking, service counters and waiting areas.

Customer service and service disruptions

We provide customer service in ways that respect the dignity and independence of people with disabilities. If an accessible service or public area is temporarily unavailable, we provide notice and information about available alternatives whenever possible.

Feedback and accessibility requests

Feedback about accessibility and requests for accessible formats or communication supports are welcome. Contact us by phone or through our Contact page and we will work with you to respond in an accessible way.

Accessibility requests

Need something in a different format?

Accessible formats of our accessibility information are available upon request at no additional cost. Contact us and we’ll work with you to provide the information in a format that works for you.